Version 2.2 · Effective September 16, 2026 · Supersedes v2.1 (September 16, 2026) — read the previous version

Terms of Service — Officer One

These terms are the agreement between you and bigBespoke LLC for Officer One (formerly PocketCop). They are written to be read. The short version: this is a professional drafting and reference tool — you stay the author, the affiant, and the decision-maker.

1. The agreement, and how you accepted it

These terms and the Privacy Policy are one agreement between you and bigBespoke LLC, a United States limited liability company. The Privacy Policy explains how we handle your information and is part of this agreement.

How you accepted. You accepted by ticking the box when you created your account, or by tapping the button on the screen that presented this version to you. We keep a record of what you accepted and when: your account, the version numbers of these terms and of the Privacy Policy, the time on our server, the app version, and the screen you accepted on. You can ask us for that record and we will give it to you.

If you are accepting for an agency, a department, or a company, you represent that you are authorised to bind it, and "you" includes it.

Electronic communications. You agree that we may give you notices, agreements, and disclosures electronically — in the app, at the email address on your account, or on our website — and that these satisfy any requirement that a communication be in writing.

2. What Officer One is — and is not

Officer One is drafting assistance and a professional reference: warrant-affidavit drafting, report-narrative drafting, field scripts and walkthroughs, statutory text with official citations, case summaries, charge inquiries, first-aid reference cards, pill identification, FTO documentation, and AI-assisted answers to professional questions.

• Not legal advice. Nothing in the app — including AI answers, scripts, statutes, elements, case cards, and drafts — is legal advice, and no attorney-client relationship is formed. Law changes and varies by jurisdiction. For legal questions about your facts, consult your district attorney, agency counsel, or supervisor.
• Not medical advice or medical direction. The first-aid material is reference for the gap between your arrival and EMS. It is not medical direction, it does not replace your training, your agency's protocol, or medical control, and it never replaces calling EMS. Section 11 says more.
• Not a decision-maker. The app is a reference and a drafting aid. It does not decide whom to stop, arrest, charge, or search, and its output is never probable cause. Those judgments are yours, under your training, your agency's policy, and the law.
• Not a records system. Officer One is not your agency's records management system, is not connected to any criminal-justice information system, and is not certified under the FBI's CJIS Security Policy. The sworn, filed, official copy of any document lives in your department's and the court's systems. You are responsible for following your agency's policy on where official records and criminal-justice information belong, and for exporting anything your agency must retain before you delete it here.
• Not a chemical test. A pill reading is presumptive information for your investigation. It is not a field test, not a laboratory result, and not a basis on its own for an arrest, a charge, or a search.
• You are the affiant. Every draft is a starting point for your review. You edit it, you verify it, you own it, and you swear only to facts within your own knowledge. Filing anything you have not verified is on you, not on the tool.

3. Who may use it

Officer One is built for law-enforcement officers, recruits, academy staff, and agency personnel in the United States, and you must be at least 18. We may verify professional status for features or pricing that assume it. The app grants you no authority of any kind; use it only in ways consistent with the authority you already have and with your agency's policies.

4. Your promises to us

These are the things you tell us are true each time you use the app. They matter more than any disclaimer we could write, because they are about what you do, not about what we say.

1. You are who you say you are — a sworn officer, a recruit, academy staff, or authorised agency personnel — and the professional details on your account are accurate.
2. You will verify before you rely. You will independently read and check every draft, answer, statute, case, and reading before you rely on it, file it, swear to it, or act on it.
3. AI-assisted drafting is allowed where you work. You are responsible for knowing whether your jurisdiction, your prosecutor's office, and your agency permit AI-assisted report or affidavit drafting, and for complying with any disclosure they require. Some places prohibit it outright and some require specific language; the app warns you where we know of a rule, but the app's knowledge of your local policy is never complete and yours must be.
4. You will enter only what you are permitted to enter. Most of what you type here is about another person — a suspect, a victim, a witness, a trainee. You have the legal authority to record it, and you will exercise that authority inside your agency's policy and your state's law. You will not put information into this app that your agency's policy, your state's law, a sealing order, or a protective order forbids you to place in a third-party tool — including sealed and juvenile matters, and information drawn from criminal-justice systems your agency restricts.
5. What you upload is yours to upload. If you upload your department's form or any other document, you have the right to do it.
6. You will not use the app to violate anyone's rights — not your subject's, not your colleague's, not a third party's.

If any of these stops being true, stop using the feature it applies to and tell us.

5. Your account

Keep your credentials to yourself and your account information accurate. One account, one officer — no shared logins, no pooled access. You are responsible for what happens under your account, and you will tell us promptly if you think it has been compromised.

Looking around without an account. You can use the app before you create one — the law shelf, the scripts, the walkthroughs, the aid cards, and the prices. Nothing you make in that state is held permanently, and it cannot be recovered or moved to another phone.

Subscribing creates an account. You see the plans and the prices first; picking one asks for an email address and a password before any money moves, on either rail. That is not a formality: the account is where your work lives, it is what carries your work to your next phone, it is how we can answer you if something goes wrong, and it is the only way we can tell that a subscription is yours.

6. Subscriptions, automatic renewal, and cancelling

This is an automatic-renewal subscription. When you subscribe, you are enrolling in a recurring charge that continues until you cancel it.

• What you are charged, and how often, is shown on the screen where you buy, before you buy, and in the confirmation you receive. The price shown to you at purchase is the price that governs. Monthly plans renew every month and annual plans renew every year, on the same date, automatically.
• Who charges you depends on where you subscribed. Subscribe on our website — or from the Android app, which sends you there — and Stripe charges your card for us. Subscribe through the App Store buttons inside the iPhone app and Apple charges you through your Apple account, under Apple's terms and at the App Store price, which is higher than our website price because Apple takes a commission. The price you are shown before you buy is the price you pay.
• How to cancel — this part matters.
• Bought on our website (or from Android): You → Billing → Manage billing. Two taps, no phone call, no email, and we end it ourselves.
• Bought through the App Store: only you can cancel it, in your Apple account. An App Store subscription is an agreement between you and Apple; Apple lets us read its status and nothing else, and gives no one but the subscriber the ability to end it. You → Billing → Manage subscription takes you straight to Apple's screen for it.
• Deleting your Officer One account does not cancel an App Store subscription. We end a subscription we bill before we erase anything — but an Apple subscription we cannot touch, so if you delete your account without cancelling with Apple, Apple keeps charging you. Cancel with Apple first. This is the most common way people lose money on app subscriptions, and we would rather say it twice than take it.
• Cancelling stops future charges. Your access runs to the end of the period you already paid for. We do not pro-rate a partial period.
• The free week. A first individual subscription starts with seven days at no charge. A card — or, through the App Store, your Apple account — is required to start it, and the first charge lands when the seven days end, at the price shown when you subscribed, unless you cancel before then; cancel inside the week and nothing is charged at all. It is one free week per person: a second subscription, on either rail, starts paid. Department plans carry no free week. Any account created under an earlier promised trial keeps that promise.
• Your work outlives your subscription. Everything you created stays readable and exportable in the app whether or not a subscription is active. The tools are what you pay for; your record is never held hostage.
• Price changes apply from your next billing period and never retroactively. We tell you before one takes effect — in the app, and by email as well, because a price increase is one of the few things the law requires us to put in front of you directly — with enough notice for you to cancel first. Where the law requires your consent to an increase, we ask for it.
• Refunds. Beyond what the law requires, refunds are at our discretion, and our practice is generous — if Officer One failed you on shift, tell support what happened. A purchase made through the App Store is refunded by Apple under Apple's policy, not by us; we will help you ask.
• Disputes with your bank. If something is wrong with a charge, tell us — we will almost always fix it faster than a bank will. If you file a chargeback instead, we may suspend the account while the bank decides, and your own work stays available to you throughout.
• Failed payments. If a charge fails we will tell you and try again for a short grace period. If it keeps failing, the tools lock and your record stays open to you.
• Taxes. Prices exclude any tax we are required to collect, which appears at checkout when it applies.

7. Referrals

Every officer gets a share code. When two colleagues create accounts with your code and each pays for a first month, you earn one free month — once. Every colleague is counted on your referrals screen, which shows how close the month is; once it is earned, further colleagues are counted and do not earn another reward. Your colleague's own first month is always paid; a referral is not a discount to them.

The details, so nothing is a surprise:

• The reward reaches you as a credit on your next bill if we bill you, or as a one-time App Store code if Apple bills you. It has no cash value, is not transferable, and cannot be exchanged.
• If you are not subscribed when the reward is earned, it waits and lands on your second month when you do subscribe.
• Referring yourself, using a second account, or inducing sign-ups that are not genuine colleagues voids the reward and may end your account.
• We may change or end the referral programme at any time. A reward already earned is still honoured, and a colleague who joined with your code before a change counts under the rule that stood when they joined.

8. Department plans

An agency may cover seats for its roster at the posted seat pricing or under a signed order form. If a signed order form conflicts with these terms, the order form wins for that agency.

• Who may do what. A department administrator manages membership, seats, and billing. As the Privacy Policy states and as the product enforces, an administrator never sees any member's work product — there is no setting, tier, or request path that changes that.
• The administrator's promise. By adding a colleague's work email to a roster, the administrator represents that they are authorised by the agency to do so, and that the address is a work address. We send that person one invitation and nothing else.
• Seats and the bill. The plan is licensed to the roster, and the bill follows the seat count as members join and leave. Seat pricing is graduated and shown before purchase.
• Each officer still accepts for themselves. A seat covers the bill; it does not accept these terms on an officer's behalf. Every officer accepts on their own phone.
• Leaving. An officer who leaves a covered roster, or is removed from it, keeps their account and their work and may subscribe individually — and a removed member keeps fourteen days of personal grace rather than losing the tools the moment the seat ends.
• Public purchasing. Purchase orders, invoicing, and terms riders are welcome — support@officerone.app.

9. Your content

Everything you create or upload — drafts, facts, narratives, FTO records, templates, questions, and the files the app builds for you — is yours. You grant us a limited licence to host, process, transmit, and display that content solely to run Officer One for you: storing your drafts, building your PDFs, sending your text or photo to our AI provider to produce your result, and syncing your devices. That licence exists to operate the service and for nothing else, and it ends when your content is deleted. We claim no ownership, and — as the Privacy Policy commits — we never sell your content or use it to train public AI models.

Information about other people inside your content. When your draft names a suspect, a victim, a witness, or a trainee, that information is part of your content and is protected the same way: held for you, shown to nobody, never analysed for any purpose of ours, and deleted when you delete it. The Privacy Policy's section 15 is the full statement, including what we do when one of those people asks us for it — which is to decline and to tell you.

Feedback is different. If you send us an idea, a suggestion, a complaint about a screen, or a request for a feature, we may use it to improve the product with no obligation and no payment. That is the only thing you give us. It does not reach your work product, and if your feedback contains part of your work, section 9's first paragraph still governs that part.

Copyright. If you believe something in the app infringes your copyright, write to support@officerone.app with enough detail to identify the work and where it appears, and we will act on it. If you upload a form you did not have the right to upload, we will remove it on request.

10. AI output

AI-generated drafts, answers, and readings are produced by statistical models. They can be incomplete, outdated, or wrong — including about law — and they can misread the facts you gave them. Verify against the official sources the app links to, against your training, and against your chain of command before relying on anything.

Jurisdiction rules are yours to know. Some jurisdictions prohibit filing AI-assisted police reports, and some require specific disclosure language and retention of the original AI draft. The app carries a warning where we know of a rule and supplies the disclosure language where a state requires it, but our list is not a legal opinion and is never guaranteed complete or current for your county, your prosecutor, or your department. Complying with the rule that actually applies to you is your responsibility, and section 4.3 is where you promised it.

The record we keep is deliberate. The original AI proposal and the record of what you accepted, rejected, or rewrote are retained under your account, because that trail is what makes your work defensible and because some states require the original draft to be retained. Section 13 says the other thing you should understand about it.

We make no promise that any output will be accepted by a court, a prosecutor, or a supervisor.

11. Reference content — law, cases, medicine, and pills

We take the accuracy of reference content seriously, we cite it to official sources, and we date it. We also tell you what it can and cannot do.

• Statutes and law text are reproduced from official published sources and linked to them. The official source governs; if the app and the statute disagree, the statute is right. Law changes, and a shelf on your phone is a copy taken at a moment in time — the app shows you when it was last reviewed.
• Case summaries are summaries, cited to the reporter. They are not a substitute for reading the opinion, they are not Shepardised, and a case that was good law when we checked it can be limited or overruled afterwards. Every card shows the date it was last checked.
• First aid and CPR is reference, not medical direction. Guidelines change. Our practice is to check each card against the published guidelines, to name the guideline it comes from, and to stamp it with the edition and the date it was last reviewed — so you can see for yourself how current it is. Your training, your agency's protocol, and medical control govern what you actually do, and EMS is always the goal. Nothing in this app is ever a reason to delay calling for medical help.
• Pill identification is presumptive only. A visual reading of an imprint, colour, and shape identifies what a pill is marked as — not what is in it. Counterfeit pressings routinely wear genuine markings. Treat every reading as a lead for the laboratory, never as a result, and never as the sole basis for an arrest, a charge, or a search.
• Field scripts and walkthroughs — Miranda, consent, DUI, and the rest — are drafted from the controlling authority and cited, and they are a starting point, not a script your court has approved. Your state's required wording, your agency's card, and your prosecutor's preference govern. Read the script before you use it, not while you are using it.
• Forms and templates. Court and agency forms differ by county and change without notice. The form your court accepts is the form your court publishes. Check the current form before you file.

If you find something in the app that is wrong, tell us — support@officerone.app. That is how the most important correction in this product's history got made.

12. Not an emergency service

Do not use it while driving. Pull over, or hand the phone to your partner. No feature in this app is worth a collision, and nothing in it is designed to be operated at speed.

Officer One is not a 911 service, a dispatch system, a radio, or a means of summoning help. It does not contact anyone on your behalf and it cannot. Never use it in place of your radio, your phone, or your agency's communications, and never let it delay a call for help. The app depends on your phone, your battery, and — for some features — a signal, any of which can fail at the moment you need it.

13. Nothing here is privileged

What you type into Officer One is not protected by attorney-client privilege, work-product protection, or any other privilege merely because you typed it here. It is a record you created, and like any other record you create in the course of your work it can be sought in discovery, requested under public-records law, or compelled by legal process served on you, your agency, or us. The Privacy Policy describes how we respond to a legal demand. Write accordingly: this is a professional tool, not a private notebook.

14. Acceptable use and fair limits

You agree not to:

• use Officer One for any unlawful purpose, or in violation of your agency's policies;
• share, resell, or pool access, or run one account for several people;
• scrape, bulk-export, or redistribute the app's reference content, or use it to build a competing dataset or train a model;
• probe, overload, or interfere with the service, or bypass its security or access rules;
• use automated means to drive the AI features, or generate volumes of requests that are not genuine professional use;
• reverse-engineer the apps, except where the law grants that right regardless of contract;
• use the service to harass anyone or to violate anyone's civil rights.

Fair limits. The AI features carry per-account ceilings set far above any honest shift's use. They exist so that a stolen credential or a stuck client cannot run up a bill, and we will raise one for a real officer who hits it. We may set, publish, and adjust reasonable limits; we will not use them to quietly ration what you paid for.

We may suspend or end an account that breaks these rules (section 23).

15. Our intellectual property

The apps, the sites, our marks, our reference content, and our code are bigBespoke LLC's property or licensed to us. We grant you a personal, non-exclusive, non-transferable licence to use the apps for their intended purpose while these terms are in effect. Statutory text belongs to the public; the official published sources the app links to are the authoritative versions.

16. App stores and third parties

Your download comes from Apple's App Store or Google Play, under their terms as well, and on an iPhone you may also buy your subscription through Apple. Apple and Google are not parties to this agreement, owe you no maintenance or support for Officer One, and are not responsible for it or for any claim about it.

Apple's minimum terms are incorporated. Where Apple's Licensed Application End User Licence Agreement requires terms we have not stated, those terms apply: the licence is non-transferable and limited to Apple-branded devices you own or control; Apple has no warranty obligation and is not responsible for addressing any claim relating to the app, including product liability, legal compliance, or intellectual-property claims; and Apple and its subsidiaries are third-party beneficiaries of this agreement and may enforce it against you.

Services we depend on (listed in the Privacy Policy) can have outages we do not control. Links and sources in the app point to official government sites we do not operate; we are not responsible for their content or availability.

17. Changes to the service

We improve this product continually and deliver improvements over the air. We may add, change, or remove features. If we remove something you rely on, or make a change that materially reduces what you are paying for, we will tell you in advance and, if you would rather not continue, we will refund the unused part of what you paid.

18. Disclaimers

Officer One is provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the service will be uninterrupted, error-free, secure, or that its content — including AI output, legal reference material, case summaries, first-aid guidance, and pill readings — is accurate, complete, or current.

Signal drops, dead zones, device failures, battery failures, and upstream outages happen; the app's offline features reduce that risk and no software eliminates it.

Nothing in this section limits a warranty that cannot be disclaimed where you live, and nothing in it applies to our own fraud or wilful misconduct.

19. Limits on liability

To the fullest extent permitted by law:

• bigBespoke LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, or loss of goodwill; and
• our total liability for all claims arising out of or relating to the service or these terms will not exceed the greater of the amounts you paid us in the twelve months before the claim, or one hundred dollars ($100).

These limits apply regardless of legal theory and even if a remedy fails of its essential purpose. They do not apply where the law forbids them, and nothing here limits liability for death or personal injury caused by our negligence where that liability cannot be limited, for fraud, or for wilful misconduct.

20. Indemnification

If a third party brings a claim against us arising from your content, your breach of these terms or of your promises in section 4, or your use of the service in violation of law or of your agency's policy, you agree to indemnify us and hold us harmless from the resulting damages, costs, and reasonable legal fees. We will notify you of the claim and let you control the defence where appropriate.

If you use the service for a government agency, this section applies only to the extent permitted by applicable law — and we know that in many states a public officer or agency cannot lawfully indemnify a vendor at all. We are not asking you to promise something your state forbids you to promise.

21. Disputes

• Informal first. Before filing anything, email support@officerone.app describing the dispute. We get 30 days to make it right, and that period is a condition of filing.
• Arbitration. Unresolved disputes are settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules. Either side may instead bring an individual claim in small-claims court. For claims under $10,000, arbitration may proceed on documents alone if you prefer. We will not seek our fees or costs from you unless the arbitrator finds your claim frivolous.
• Class waiver. Disputes proceed individually — no class actions, collective actions, or representative proceedings, and the arbitrator may not consolidate claims. If this waiver is held unenforceable as to a claim, that claim proceeds in court rather than in arbitration, and the rest of this section still stands.
• Opt out. You may reject arbitration entirely by emailing support@officerone.app with "arbitration opt-out" within 30 days of first accepting these terms. Opting out changes nothing else about your service, your price, or how we treat you.
• Governing law and venue. These terms are governed by the laws of the State of Alabama, without regard to conflict-of-laws rules. Anything that proceeds in court proceeds in the state or federal courts of Alabama, and both sides consent to their jurisdiction — except that a government agency litigates where its own law requires.
• Government users. If you are using the service on behalf of a government agency and that agency may not lawfully agree to arbitration, to this venue, or to this choice of law, those provisions apply to it only to the extent its own law permits. The rest of this agreement stands.
• Injunctive relief. Either side may seek an injunction in court to protect intellectual property or to stop a security breach without waiting for arbitration.

22. Time limit on claims

Any claim arising out of or relating to the service or these terms must be brought within one year after it arises, or it is permanently barred — except where a longer period is required by law and cannot be shortened by agreement.

23. Termination

You can stop any time: cancel billing (section 6 — and cancel in the store if the store bills you), delete your account in the app, and your data is erased as the Privacy Policy describes.

We may suspend or end an account that breaks these terms, creates legal risk, or abuses the service — with notice and a chance to respond, except where the breach makes that unreasonable. If we suspend or end your account and you were not at fault, we refund the unused part of what you paid. Even then, you keep the right to export your own work; we will provide it on request.

If we ever discontinue Officer One, we will give reasonable advance notice, a window to export your work, and a refund of unused paid time.

Sections that by their nature survive — 9 (ownership), 13, 15, and 18 through 25 — survive termination.

24. Changes to these terms

Every version carries a version number and an effective date, and we keep the previous versions.

• A material change — new obligations on you, a change to liability, disputes, price terms, or a new data flow — is put in front of you in the app before it takes effect, and we ask you to accept it: a full screen you cannot tap past, carrying the change in plain language and both documents readable right there. We do not mail you about it — the notice is where you already are. A price increase is the exception, and comes by email as well (section 6).
• An editorial change — a clearer sentence, a corrected typo, a renamed screen — updates the date and appears in the app's What changed log without interrupting you.

If you do not accept a material change, you may stop using the tools and ask us to refund unused paid time. Your own work stays readable and exportable either way — that promise is not conditional on accepting anything.

25. The boilerplate that still matters

• Entire agreement. These terms, the Privacy Policy, and any signed order form are the whole agreement between us, and replace prior versions and prior discussions.
• No third-party beneficiaries. Nobody other than you and bigBespoke LLC has any right under this agreement — with the single exception of Apple, as section 16 states.
• Severability. If a clause is unenforceable, the rest stands, and the clause is enforced to the maximum lawful extent.
• No waiver. Not enforcing a clause once does not waive it.
• Assignment. You may not assign this agreement. We may assign it in a merger, acquisition, or sale of assets — and the buyer takes it with every promise in the Privacy Policy intact.
• Force majeure. Neither side is liable for a delay caused by events beyond reasonable control.
• Export and sanctions. You may not use the service in violation of United States export or sanctions law.
• Notices. We send notices to your account email or in the app; you send them to support@officerone.app, or to our postal address.
• Headings and plain-language boxes are for reading convenience. Where a box and the text it summarises differ, the full text governs — and if you find a difference, tell us, because we wrote the box to be true.

26. Contact

bigBespoke LLC · support@officerone.app · or You → Support inside the app. Questions about these terms get a person, not a form letter.

Postal address: bigBespoke LLC, 609 Smith Vasser Rd, Harvest, AL 35749.